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Shipping 

We do not ship to PO Box addresses, address must be a physical address!
 
How long will it take to ship my order?
After your order has been received, every item will undergo strict quality control, in order to ensure the product's quality and your order is carried out correctly. All orders are processed within 1-5 business days and then shipped out to be delivered.  Items are shipped from our warehouse in Miami, Hong Kong or Perth depending on your location and availability of the item! 
                                                                                   
Estimated delivery time (which does not include delays that may occur due to local holidays, customs, local mail service etc.)                                                     
Shipping Estimated Times & Cost
United States of America:  2 - 5 Days USA  - (FREE)  
Canada:  3 - 6 Days USA - ($5.00) 
Australia & New Zealand  : 4 - 7  Days  ($5.00)
Europe  : 4 - 7  Days ($5.00)
Asia  : 4 - 7  Days ($5.00)
South America  : 4 - 7  Days ($10.00)

                                                                                                                           

When will I receive tracking information?

After your order has been fulfilled , your tracking number  will be sent to you.

You can track your package using the following link:

https://www.xidornswim.com/apps/tracktor/track 

If you have not received your tracking number within 2 days of your order marked as shipped please contact us. 

How long is shipping?

Once your order has been marked as shipped it will take the  approximate time frame given above in the "Estimated delivery time" section

Keep in mind that public holidays and customs in some countries, may cause a delay in delivery, especially around the holiday season. 

We recommend that you track your parcel and be patient as international shipping policies/procedure  vary from country to country. 

If you live in a country that charges VAT and Duty on imported items, you are responsible for clearing your item and paying all fees. 

All orders  must be signed for upon delivery!

Returns 

How do I return an item?

To return an item, submit a request through our returns page, enter your order number and the email you used to place your order. 

-Returns must be requested within 30 days of receiving your item.

-Items must be received in original condition - unworn, unwashed, with all tags still attached. 

-All clearance items and/or items bought during certain promotional sales are FINAL and are not redeemable for any type of return.

-We don't provide exchanges for international customers.

-Buyer must handle return shipping fee

 

Refunds

How do I receive a refund?

You are eligible to receive a full refund if you have received an item that is damaged or  when we have received an item that was returned to us by you the buyer.  If an item is returned to us due to incorrect address or failed delivery attempt a fee will be deducted from refund total. 

Please contact us with proof of your claims.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
 
To receive  a refund,  you must present visual proof of your claims.  (Please note that all items are inspected and photographed  before being sent out to ensure quality control)

You are not eligible to  receive a refund if your item is delayed via shipping company, customs, your local mail service or if you changed your mind about the item. 

Once your claim has been presented we will begin investigation, we will send you an email to confirm the beginning of the process. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Contact your credit card company/bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at.

If you have any other issues pertaining to your order do not hesitate to contact us!

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